HEADOUT · 2026
Booking Assistant (BASS)
Manual booking errors were quietly costing around US$10K a month. I helped turn those recurring frontline failures into a tool, co-built with 3 associates, that catches them before they reach a customer.
Bookings coming in
Switch BASS off to see what used to happen.
0errors caught before a customer saw them
0errors that reached a customer
Illustrative simulation. Booking IDs and error mix are made up; the error types are the real kinds BASS checks for.